We accept return requests made within 7 days of delivery.

To be eligible for a return, items must be unused, unworn, and undamaged, and must be returned in their original packaging along with all accompanying accessories, tags, and free gifts (if applicable). Proof of purchase is required for returns.

Please be sure to contact us before returning any items.

Damaged or Incorrect Items

Please inspect your order upon receipt. If an item arrives damaged, defective, or incorrect, please contact us within 48 hours and provide the following information:

• Order number
• Clear photos of the item and the damaged or problematic area
• Photos of the outer packaging and shipping label
• Unboxing video (if available)

Upon verification, we will offer a replacement, exchange, partial refund, or full refund, depending on the specific circumstances.

Handmade Nature and Material Variations

Some of our products feature details such as hand embroidery, woven fabrics, tassels, decorative gemstones, silver craftsmanship, brocade, feathers, or other artisanal elements.

Slight variations in color, embroidery placement, pattern, texture, shape, gemstone appearance, tassel length, or decorative details may occur between individual items; these are natural characteristics and are generally not considered quality defects.

Silver items and silver-colored accessories may also undergo natural oxidation or surface changes over time.

Non-Returnable Items

Returns are not accepted for the following:

• Items that have been used, worn, washed, or altered
• Personalized or custom-made products
• Items damaged after delivery
• Items missing original accessories or packaging
• Clearance or "Final Sale" items
• Unauthorized returns
• Return requests made after the 7-day window

Return Shipping Costs

If the return is due to personal preference, color choice, or ordering error, the customer is responsible for the return shipping costs.

If the item is confirmed to be damaged, defective, or incorrect due to a shipping error, we will cover the reasonable costs for the return or exchange.

Please use secure, protective packaging and choose a shipping service that provides tracking information.

Refunds

We will notify you of the refund decision after receiving and inspecting the returned item.

Approved refunds will be credited to the original payment account within 5–10 business days. Initial shipping costs are non-refundable unless the item was damaged in transit, defective, or shipped in error.

Contact Us

📧 Email: [email protected] 📱 WhatsApp: +86 15896299102